AI voice agents are changing phone support by cutting wait times with faster...

https://penelopessmartdigests.talesignal.com/posts/how-do-function-calls-work-in-an-ai-voice-agent-for-refunds-and-orders

AI voice agents are changing phone support by cutting wait times with faster end-to-end latency and allowing customers to speak anytime using barge-in features. These improvements help calls feel more natural and efficient