Getting a bad review removed isn't always easy, but it is sometimes possible if...

https://medium.com/@carl.knight/how-to-write-a-calm-strategic-reply-while-you-wait-for-google-to-review-your-report-9fcce587b8dd

Getting a bad review removed isn't always easy, but it is sometimes possible if the feedback violates Google’s specific content policies. While there is no guarantee and outcomes vary, you can increase your chances by being prepared