In 2026, AI customer service platforms are shifting from just assisting agents...

https://getzowie.com/blog/which-ai-technologies-are-leading-in-customer-service-automation

In 2026, AI customer service platforms are shifting from just assisting agents to actually resolving issues on their own. I've seen teams hit 70% automation within a week, cutting costs from $3-$6 per ticket down to under $0.50