Listen without trying to fix everything. Ask what would help, and offer one...

https://wiki-canyon.win/index.php/What_Does_It_Mean_to_Listen_Without_Trying_to_Fix_Everything%3F

Listen without trying to fix everything. Ask what would help, and offer one step. Say, “I can sit with you while you make that call.” Keep clear boundaries. Support and trust can take more than one conversation.