Mobile AI voice agents replace IVR menus and chatbot dead ends with spoken,...

https://www.mobileappdaily.com/knowledge-hub/ai-voice-agents-replacing-ivr-and-chatbots

Mobile AI voice agents replace IVR menus and chatbot dead ends with spoken, on-the-go help. They handle routine requests and pass tricky cases to people. Gartner projected conversational AI would save contact centers $80B in labor costs in 2026.