Voice AI can slip up, giving wrong answers that frustrate customers. A key way...

https://www.web-bookmarks.win/voice-ai-can-slip-up-when-it-guesses-order-details-or-misunderstands-requests

Voice AI can slip up, giving wrong answers that frustrate customers. A key way to catch errors before they reach users is to build in controls like readbacks—for example, repeating order IDs out loud for confirmation