Voice AI sometimes makes mistakes, like mixing up details or giving wrong info....

https://andysexpertblog.nexorafield.com/posts/how-much-silence-do-callers-notice-in-voice-ai

Voice AI sometimes makes mistakes, like mixing up details or giving wrong info. This blog looks at how “identifier readback” — repeating exact info like order number B3172 — and using risk-tiered verification can cut errors in customer service calls