Voice AI can slip up by misunderstanding order details or guessing wrong....
https://fun-wiki.win/index.php/The_Best_Way_to_Confirm_an_Order_ID_on_a_Phone_Call:_A_Guide_for_Voice_Agents
Voice AI can slip up by misunderstanding order details or guessing wrong. Catching these errors early means fewer confused customers. One simple fix? Have the AI read back order IDs before finalizing